Emotely support
How can we help?
Tell us what happened and we’ll help you get back to the thoughtful part.
Email supportWhat can we help with?
Sending and delivery
Help with creating an emote, scheduling delivery, recipient details, or an emote that has not arrived.
Gifts and keepsakes
Questions about gift cards, Emotely Flex, keepsakes, redemption, or an enclosed gift.
Account and payments
Help with your account, payment history, charges, refunds, or updating your information.
Common questions
My recipient has not received their emote
First, confirm the recipient email and scheduled delivery time in your sent emotes. It can also help to check spam or promotions folders. If it is still missing, contact us with the email used to send it.
I need to change an emote I sent
Contact support as soon as possible. Include the sender email and recipient name so we can locate the order. Available changes depend on whether delivery has already started.
A gift or keepsake is not opening
Ask the recipient to reopen their original Emotely link in a current browser. If the issue continues, send us the order details and a short description of what they see.
I have a billing or refund question
Email us from the address used at checkout and include the order reference when possible. Please do not send card numbers or other payment credentials.
Still need a hand?
Email hello@sendemotely.com. Include your order reference and the email used at checkout when relevant—but never include card numbers or payment credentials.